Dry Ice Blasting & Production Equipment Service & Repair
Being responsive is mission critical to our service team
The highest level of support in the industry
We are available 24/7, 365 days a year and – with service centers around the globe – our technicians are always within reach. From in-field support and repairs to remote technical guidance, our team will be there for you.
- Available 24/7, 365 days a year
- Highly trained and experienced team
- 13 service centers located in 10 countries around the world
- Available in person, by phone, by email and online chat
- Largest install base of human technical resources in the industry
- Remotely monitor and diagnose machines with Cold Jet CONNECT®
- We are the OEM – We know how to find solutions
When you need support, we will be there
Our technicians and support team acquire an extensive knowledge of Cold Jet machines, allowing us to deliver extraordinary attention to detail on every service and repair. All the work our highly trained technicians perform on each machine meets the exacting standards held by Cold Jet.
- Onsite repairs and service
- Remote repair guidance
- Repairs at one of our service centers
- Part replacement
- Product upgrades
- Preventative maintenance
- Remote monitoring, diagnostics and corrective action
- Temporary replacement systems
- Training
Testimonials
Driving results for our customers
Cold Jet has always provided a high level of product support and knowledge. Service support is excellent in ensuring that our machines are kept running when they are needed. The parts staff is friendly and helpful and have a good understanding of the product lines. We have always received the right parts delivered on time.
Matt Bralovich
Business Manager | DRYEX
We are very satisfied from the first contact up to date. The employees at Cold Jet were very professional and helpful. We are finally able to respond to requests for flexibility from our customers and produce according to their dry ice needs.
Alf Collins
Managing Director | KSD
All the folks in the Cold Jet service department have always gone above and beyond in helping me identify the parts I need and getting them to me quickly when I need them!
Mark Hatcher
CO2 Blasting LLC
Cold Jet offers excellent customer service; therefore, we can guarantee a continuous work process.
Frank Fuchs
Founder and CEO | Cold Bull
I have enjoyed working with Cold Jet and their team in the service department. They have always been very responsive to our needs when we needed an RMA to return an item for repairs or if we needed technical advice. When we send an item for repairs, we always receive detailed reports on the items needed and pricing, labor and an estimated date when we can expect the item back. I am very pleased with the professional service that Cold Jet offers.
John J. Flood
Supply Chain Manager | Denison Industries
I needed a part – an adapter to be specific. They did not have one and had not ever sold one. I asked them to help me with a solution and the customer service rep went back to their maintenance shop and made one that day for me. Problem solvers are the best customer service agents.
Chris Rose
Sales Support Manager-Blasting | Continental Carbonic Products
I can’t overemphasize the prompt, professional response we have received from the Cold Jet service department over these many years. Whether it’s ordering spare parts or help with troubleshooting customers’ equipment, they have been there without exception. Truly a pleasure to work with!
Jim Friess
Friess Equipment
From the initial inquiry to the installation, we are very satisfied. The employees of Cold Jet were very friendly, reliable and supported us throughout implementation. We look forward to future collaboration with them and the potential for future pelletizer purchases.
Werner Fiedler
KS Aluminum-Technologie GmbH
Thank you for your quick responses to our quote request. We appreciate your time in providing quality products for our needs.
Shelley Ciuciura
Facility Purchasing Coordinator | Cargill
Cold Jet’s customer service team is great to work with. Their product knowledge, order processing and on time shipping are outstanding and they will go above and beyond to help you.
Rob Shadewald
Maintenance Manager - Dry Ice | Airgas
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Global Headquarters
Cold Jet
- Address:
- 6283 Tri Ridge Blvd.
Loveland, Ohio 45140, USA
- Phone:
- +1 513-831-3211
- Fax:
- +1 513-831-1209
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Global Headquarters
Cold Jet
- Address:
- 6283 Tri Ridge Blvd.
Loveland, Ohio 45140, USA
- Phone:
- +1 513-831-3211
- Fax:
- +1 513-831-1209
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United States
Cold Jet (West Coast)
- Address:
- 10700 Jersey Blvd Building 700 Suite 770
Rancho Cucamonga, CA 91730
- Phone:
- +1 800-337-9423
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Canada
Cold Jet Canada
- Address:
- 1727 Industrial Road, Unit 1
Cambridge, Ontario, N3H 5G7, Canada
- Phone:
- +1 800-337-9423
- Fax:
- +1 513-831-1209
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Mexico
Cold Jet Latinoamérica S. de R.L. de C.V.
- Address:
- Calle Sinaloa, 901-3.
Colonia: Nuevo Repueblo
Monterrey, NL, Mexico
CP: 64700
- Phone:
- +52 (81) 1097-0445
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Belgium (Europe Headquarters)
Cold Jet BVBA
- Address:
- Zone 1 Researchpark 330, B-1731
Zellik, Belgium
- Phone:
- +32 13 53 95 47
- Fax:
- +32 13 53 95 49
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Denmark
Cold Jet ApS
- Address:
- Industrivej 68, DK-6740 Bramming, Denmark
- Phone:
- +45 7656 1500
- Fax:
- +45 7656 1509
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Germany
Cold Jet GmbH
- Address:
- Obere Industrie Strasse 1
54595 Weinsheim, Germany
- Phone:
- +49 6551 9606-0
- Fax:
- +49 6551 9606-26
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Poland
Cold Jet Sp. z o.o.
- Address:
- ul. Łukowska 12
Oborniki, Poland
64-600
- Phone:
- +48 798 33 88 00
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Spain (Iberian Peninsula)
Cold Jet S.L.
- Address:
- C/ Oporto, Portal, 3
Pol.Ind. Europolis
28232 Las Rozas de Madrid, Madrid, Spain
- Phone:
- +34 91 426 79 63
- Fax:
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Japan (Asia Headquarters)
Cold Jet Japan
- Address:
- 1-20-4 Ishiwara, Sumida
Tokyo 130-0011
- Phone:
- +81 3 6869 2665
- Fax:
- +81 3 6869 2666
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China (Dongguan)
Cold Jet Dry Ice Equipment (Shanghai) Co., Ltd.
- Address:
- Room C1-402 ,Tian An Cyber Park, Huangjin Road No.1, Nancheng district
Dongguan City, Guangdong Province, China
- Phone:
- +86 21 5296 7161
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China (Shanghai)
Cold Jet Dry Ice Equipment (Shanghai) Co., Ltd.
- Address:
- Room 111, Building 1, Jindu Road No. 1199,
Minhang District, Shanghai, 201108, China
- Phone:
- +86 21 5296 7161
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China (Tianjin)
Cold Jet Dry Ice Equipment (Shanghai) Co., Ltd.
- Address:
- Room 103, 2nd Door, 3rd Building, 1st Phase of Fubao Industrial Park,
No.1 Fubao Road, Zhangjiawo demonstration Industrial Park, Xiqing District, Tianjin, China
- Phone:
- +86 21 5296 7161
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Bulgaria
Authorized Distributor
Ecocleanpro OOD
- Address:
- 54 Gen Kolev str., fl. 5, office 21
Varna 9014, Bulgaria
- Phone:
- Fax:
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Czech Republic
Authorized Distributor
Linde Gas a.s.
- Address:
- U Technoplynu 1324
Prague 9, 19800
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Estonia
Authorized Distributor
SIA Verdina Sausais Ledus
- Address:
- Rupnicu iela 4
Rigas raj. LV2114
Olaine, Rigas raj. LV 2114
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Greece
Authorized Distributor
ENSEN
- Address:
- 21 Saradoglou Street
Nea Filadelfia, 14342
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Hungary
Authorized Distributor
Clubex Kft
- Address:
- Nánási út. 2/B 1lph 1/27
Budapest, 1031
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Latvia
Authorized Distributor
SIA Verdina Sausais Ledus
- Address:
- Rupnicu iela 4
Rigas raj. LV2114
Olaine, Rigas raj. LV 2114
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Lithuania
Authorized Distributor
SIA Verdina Sausais Ledus
- Address:
- Rupnicu iela 4
Rigas raj. LV2114
Olaine, Rigas raj. LV 2114
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Norway
Authorized Distributor
Techno Clean AS
- Address:
- Sætervegen 6
2006 LØVENSTAD
- Phone:
- Fax:
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Romania
Authorized Distributor
THOWALD ICE CLEANING
- Address:
- Str. Ion Luca Caragiale Nr. 32
307160 Dumbravita / Timiș / Romania
- Phone:
- Fax:
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Slovakia
Authorized Distributor
Linde Gas a.s.
- Address:
- U Technoplynu 1324
Prague 9, 19800
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Slovenia
Authorized Distributor
EKOBUM d.o.o.
- Address:
- Zaloka 18
Ljubljana, 1000
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Sweden
Authorized Distributor
Cryotech AB
- Address:
- Vältvägen 7
54138 Skövde
- Phone:
- Fax:
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Switzerland
Authorized Distributor
Cleanso-Tec GmbH
- Address:
- Gerbergasse 11
5726 Unterkulm
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Turkey
Authorized Distributor
Atlas Kuru Buz
- Address:
- Eğitim Mah. Ayyıldız Sok. No:1 N Blok D.1
Mudanya / Bursa
Turkey
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Australia
Authorized Distributor
Cold Jet Australia
- Address:
- 2/8 Cunningham Street
Moorebank NSW 2170
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India
Authorized Distributor
EximoTek India Private Limited
- Address:
- #40, 7th Main, 7th Block
Bhavani HBCS Layout
Bangalore, 560085
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Indonesia
Authorized Distributor
PT. Global Mega Indonesia
- Address:
- Jl. Jababeka III H Blok C-17 ET
Kaw. Industri Cikarang
Bekasi 17530
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Japan
Authorized Distributor
Showa Denko Gas Products Co., Ltd.
- Address:
- 7-1, Ogimachi, Kawasaki-ku, Kawasaki
Kanagawa, 210-0867
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Malaysia
Authorized Distributor
CO2 Solutions
- Address:
- No. 9 Jalan SS26/8, Taman Mayang Jaya
Petaling Jaya, Selangor 47301
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New Zealand
Authorized Distributor
Cold Jet New Zealand Ltd
- Address:
- 50 Hobill Ave
Wiri, Auckland 2105
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Philippines
Authorized Distributor
Watercorp Technologies, Inc.
- Address:
- 18 Fema Road
Brgy. Bahay Toro, Project 8
Quezon City, 1106
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Russia
Authorized Distributor
Demetra 2000
- Address:
- 32-a Khoroshevskoye Shoss
Building 22, Office 022
123007 Moscow
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Singapore
Authorized Distributor
Amptec
- Address:
- 29 B. Benoi Road.
Pioneer Lot, Jurong Industries, Benoi 627776
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South Korea
Authorized Distributor
Vatek Corporation
- Address:
- 20 Sangokdong-ro, 14 beon-gil
Hanam, Gyeonggi
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Thailand
Authorized Distributor
Rising Corporation
- Address:
- 269/2 Soi Chockchaijongchamron, Rama 3 Road Abangponpang
Yannawa, Bangkok, 10120