Service & Repair

Being responsive is mission critical to our service team

The highest level of support in the industry

We are available 24/7, 365 days a year and – with service centers around the globe – our technicians are always within reach. From in-field support and repairs to remote technical guidance, our team will be there for you.

  • Available 24/7, 365 days a year
  • Highly trained and experienced team
  • 13 service centers located in 10 countries around the world
  • Available in person, by phone, by email and online chat
  • Largest install base of human technical resources in the industry
  • Remotely monitor and diagnose machines with Cold Jet CONNECT™
  • We are the OEM – We know how to find solutions

When you need support, we will be there

Our technicians and support team acquire an extensive knowledge of Cold Jet machines, allowing us to deliver extraordinary attention to detail on every service and repair. All the work our highly trained technicians perform on each machine meets the exacting standards held by Cold Jet.

  • Onsite repairs and service
  • Remote repair guidance
  • Repairs at one of our service centers
  • Part replacement
  • Product upgrades
  • Preventative maintenance
  • Remote monitoring, diagnostics and corrective action
  • Temporary replacement systems
  • Training

Testimonials

Driving results for our customers

Cold Jet has always provided a high level of product support and knowledge. Service support is excellent in ensuring that our machines are kept running when they are needed. The parts staff is friendly and helpful and have a good understanding of the product lines. We have always received the right parts delivered on time.

Matt Bralovich
Business Manager | DRYEX

We are very satisfied from the first contact up to date. The employees at Cold Jet were very professional and helpful. We are finally able to respond to requests for flexibility from our customers and produce according to their dry ice needs.

Alf Collins
Managing Director | KSD

All the folks in the Cold Jet service department have always gone above and beyond in helping me identify the parts I need and getting them to me quickly when I need them!

Mark Hatcher
CO2 Blasting LLC

Cold Jet offers excellent customer service; therefore, we can guarantee a continuous work process.

Frank Fuchs
Founder and CEO | Cold Bull

I have enjoyed working with Cold Jet and their team in the service department. They have always been very responsive to our needs when we needed an RMA to return an item for repairs or if we needed technical advice. When we send an item for repairs, we always receive detailed reports on the items needed and pricing, labor and an estimated date when we can expect the item back. I am very pleased with the professional service that Cold Jet offers.

John J. Flood
Supply Chain Manager | Denison Industries

I needed a part – an adapter to be specific. They did not have one and had not ever sold one. I asked them to help me with a solution and the customer service rep went back to their maintenance shop and made one that day for me. Problem solvers are the best customer service agents.

Chris Rose
Sales Support Manager-Blasting | Continental Carbonic Products

I can’t overemphasize the prompt, professional response we have received from the Cold Jet service department over these many years. Whether it’s ordering spare parts or help with troubleshooting customers’ equipment, they have been there without exception. Truly a pleasure to work with!

Jim Friess
Friess Equipment

From the initial inquiry to the installation, we are very satisfied. The employees of Cold Jet were very friendly, reliable and supported us throughout implementation. We look forward to future collaboration with them and the potential for future pelletizer purchases.

Werner Fiedler
KS Aluminum-Technologie GmbH

Thank you for your quick responses to our quote request. We appreciate your time in providing quality products for our needs.

Shelley Ciuciura
Facility Purchasing Coordinator | Cargill

Cold Jet’s customer service team is great to work with. Their product knowledge, order processing and on time shipping are outstanding and they will go above and beyond to help you.

Rob Shadewald
Maintenance Manager - Dry Ice | Airgas
1 / 1

Cold Jet Offices

    • Global Headquarters

      Address:
      455 Wards Corner Road
      Loveland, Ohio 45140, USA
      Phone:
      +1 513-831-3211
      Fax:
      +1 513-831-1209
    • Global Headquarters

      Address:
      455 Wards Corner Road
      Loveland, Ohio 45140, USA
      Phone:
      +1 513-831-3211
      Fax:
      +1 513-831-1209
    • United States

      US - West Coast

      Address:
      10281-A Trademark Street
      Rancho Cucamonga, California 91730, USA
      Phone:
      +1 800-337-9423
    • Canada

      Cold Jet Canada

      Address:
      1727 Industrial Road, Unit 1
      Cambridge, Ontario, N3H 5G7, Canada
      Phone:
      +1 800-337-9423
      Fax:
      +1 513-831-1209
    • Mexico

      Cold Jet Latinoamérica

      Address:
      San Alberto Oriente, 404-2.
      Colonia: Residencial Sta Barbara 1er Sector
      San Pedro Garza García, NL, Mexico
      CP: 66266
      Phone:
      +52 (81) 1097-0445
    • Belgium (Europe Headquarters)

      Cold Jet BVBA

      Address:
      Zone 1 Researchpark 330, B-1731
      Zellik, Belgium
      Phone:
      +32 13 53 95 47
      Fax:
      +32 13 53 95 49
    • Denmark

      Cold Jet A/S

      Address:
      Industrivej 68, DK-6740 Bramming, Denmark
      Phone:
      +45 7656 1500
      Fax:
      +45 7656 1509
    • Germany

      Cold Jet GmbH

      Address:
      Obere Industrie Strasse 1
      54595 Weinsheim, Germany
      Phone:
      +49 6551 9606-0
      Fax:
      +49 6551 9606-26
    • Poland

      Cold Jet Sp. z o.o.

      Address:
      ul. Łukowska 12
      Oborniki, Poland
      64-600
      Phone:
      +48 798 33 88 00
    • Spain

      Cold Jet S.L.

      Address:
      Edificio Foro de Somosaguas, Planta.2 Oficina 14.
      Urbanización Pinar de Somosaguas 89 Bis
      28223 Pozuelo de Alarcón, Madrid, Spain
      Phone:
      +34 91 426 79 63
    • Japan (Asia Headquarters)

      Cold Jet Technologies

      Address:
      1-20-4 Ishiwara, Sumida
      Tokyo 130-0011
      Phone:
      +81 3 6869 2665
      Fax:
      +81 3 6869 2666
    • China (Dongguan)

      Cold Jet Dry Ice Equipment (Shanghai) Co., Ltd.

      Address:
      Room C1-402 ,Tian An Cyber Park, Huangjin Road No.1, Nancheng district
      Dongguan City, Guangdong Province, China
      Phone:
      +86 21 5296 7161
    • China (Shanghai)

      Cold Jet Dry Ice Equipment (Shanghai) Co., Ltd.

      Address:
      Room 113, Building 2
      Huguang East Road No. 89
      Minhang, Shanghai 201108, China
      Phone:
      +86 21 5296 7161
    • China (Tianjin)

      Cold Jet Dry Ice Equipment (Shanghai) Co., Ltd.

      Address:
      Room 103, 2nd Door, 3rd Building, 1st Phase of Fubao Industrial Park,
      No.1 Fubao Road, Zhangjiawo demonstration Industrial Park, Xiqing District, Tianjin, China
      Phone:
      +86 21 5296 7161

Cold Jet Partners

    • Brazil

      Authorized Distributor

      Jetco do Brasil Ltda.

      Address:
      Rua Coruripe, 380 – Sala: 401 – Jardim América
      Belo Horizonte – MG
      30431-300
    • Bulgaria

      Authorized Distributor

      ColdClean Ltd.

      Address:
      Poust Office (Branch) No 2, P.O.Box 33
      Varna, 9002
    • Czech Republic

      Authorized Distributor

      Linde Gas a.s.

      Address:
      U Technoplynu 1324
      Prague 9, 19800
    • England

      Authorized Distributor

      Cryogenesis, U.K.

      Address:
      Riverside Indust. Estate, Bridge Road, Unit N1/N2
      Littlehampton, West Sussex, BN175DF
    • Estonia

      Authorized Distributor

      SIA Verdina Sausais Ledus

      Address:
      Rupnicu iela 4
      Rigas raj. LV2114
      Olaine, Rigas raj. LV 2114
    • Greece

      Authorized Distributor

      ENSEN

      Address:
      21 Saradoglou Street
      Nea Filadelfia, 14342
    • Hungary

      Authorized Distributor

      Clubex Kft

      Address:
      Nánási út. 2/B 1lph 1/27
      Budapest, 1031
    • Latvia

      Authorized Distributor

      SIA Verdina Sausais Ledus

      Address:
      Rupnicu iela 4
      Rigas raj. LV2114
      Olaine, Rigas raj. LV 2114
    • Lithuania

      Authorized Distributor

      SIA Verdina Sausais Ledus

      Address:
      Rupnicu iela 4
      Rigas raj. LV2114
      Olaine, Rigas raj. LV 2114
    • Norway

      Authorized Distributor

      BLAST-IT A/S

      Address:
      Ytre Torvhusvei 6
      Egersund, 4374
    • Romania

      Authorized Distributor

      THOWALD ICE CLEANING

      Address:
      Str Armoniei Nr. 1
      Săcălaz, 307370
    • Serbia

      Authorized Distributor

      CONFIX d.o.o.

      Address:
      Hajduk Veljkova 11. PF 51.
      Novi Sad, Vojvodina, 21112
    • Slovakia

      Authorized Distributor

      Linde Gas a.s.

      Address:
      U Technoplynu 1324
      Prague 9, 19800
    • Slovenia

      Authorized Distributor

      EKOBUM d.o.o.

      Address:
      Zaloka 18
      Ljubljana, 1000
    • Sweden

      Authorized Distributor

      OCO Nordic AB

      Address:
      Makadamgatan 13
      254 64 Helsingborg
    • Switzerland

      Authorized Distributor

      Cleanso-Tec GmbH

      Address:
      Gerbergasse 11
      5726 Unterkulm
    • Turkey

      Authorized Distributor

      AKAT Çevre Teknolojileri

      Address:
      İnönü Cad. No:53 K:7 D:14 34439 - Taksim
      Istanbul
    • Australia

      Authorized Distributor

      Cold Jet Australia

      Address:
      2/8 Cunningham Street
      Moorebank NSW 2170
    • India

      Authorized Distributor

      EximoTek India Private Limited

      Address:
      #40, 7th Main, 7th Block
      Bhavani HBCS Layout
      Bangalore, 560085
    • Indonesia

      Authorized Distributor

      PT. Global Mega Indonesia

      Address:
      Jl. Jababeka III H Blok C-17 ET
      Kaw. Industri Cikarang
      Bekasi 17530
    • Japan

      Authorized Distributor

      Showa Denko Gas Products Co., Ltd.

      Address:
      7-1, Ogimachi, Kawasaki-ku, Kawasaki
      Kanagawa, 210-0867
    • Malaysia

      Authorized Distributor

      CO2 Solutions

      Address:
      No. 9 Jalan SS26/8, Taman Mayang Jaya
      Petaling Jaya, Selangor 47301
    • New Zealand

      Authorized Distributor

      Cold Jet New Zealand Ltd

      Address:
      50 Hobill Ave
      Wiri, Auckland 2105
    • Philippines

      Authorized Distributor

      Watercorp Technologies, Inc.

      Address:
      18 Fema Road
      Brgy. Bahay Toro, Project 8
      Quezon City, 1106
    • Russia

      Authorized Distributor

      Demetra 2000

      Address:
      32-a Khoroshevskoye Shoss
      Building 22, Office 022
      123007 Moscow
    • Singapore

      Authorized Distributor

      Amptec

      Address:
      29 B. Benoi Road.
      Pioneer Lot, Jurong Industries, Benoi 627776
    • South Korea

      Authorized Distributor

      Vatek Corporation

      Address:
      20 Sangokdong-ro, 14 beon-gil
      Hanam, Gyeonggi
    • Thailand

      Authorized Distributor

      Rising Corporation

      Address:
      269/2 Soi Chockchaijongchamron, Rama 3 Road Abangponpang
      Yannawa, Bangkok, 10120
    • Vietnam

      Authorized Distributor

      SPEC Co. Pte,. Ltd

      Address:
      Street 2, Binh Chieu Industrial Zone
      Thu Duc District, Ho Chi Minh City

Need Help?

From answering your technical support questions to helping you find the right accessories for your unique application, we’re here for you.

  • This field is for validation purposes and should be left unchanged.