Installation & Training

Maximize the potential of your machine

We offer operator training to our customers to help increase machine knowledge, learn safe operating techniques and discover how to maximize machine productivity. We also help with complex installations and ensure that operators are knowledgeable on how to properly run the Cold Jet system.

The Cold Jet Difference

Ongoing support and guidance throughout the life of your machine.

  • 24 hour technical support Our service team is available 24/7, 365 days a year and is dedicated to providing support and advice on all aspects of Cold Jet machines
  • Regional in-field support With service centers around the globe, our technicians are always within reach. Cold Jet has 13 service centers located in 10 countries around the world and the largest install base of human technical resources
  • Highly trained and experienced team Our technicians and support team acquire an extensive knowledge of Cold Jet machines, allowing them to deliver extraordinary attention to detail when working with your machine
  • Remotely monitor and diagnose machines with Cold Jet CONNECT™Ensure your machine is always running efficiently by remotely monitoring via our IoT solution
  • Rental machines We have rental machines available for when your machine is being serviced
  • We are the OEM We designed and engineered the systems and parts – we know how to find solutions

Improve machine performance and ensure employee safety

We offer a range of training services that can be performed at your facility or at one of our global service centers. Our team will instruct employees on how to operate your machine more efficiently and discover how to take full advantage of all the technologies available to them.

  • New operator training
  • Customized training
  • Refresher training
  • Training seminars
  • Training videos

Testimonials

Driving results for our customers

Cold Jet has always provided a high level of product support and knowledge. Service support is excellent in ensuring that our machines are kept running when they are needed. The parts staff is friendly and helpful and have a good understanding of the product lines. We have always received the right parts delivered on time.

Matt Bralovich
Business Manager | DRYEX

We are very satisfied from the first contact up to date. The employees at Cold Jet were very professional and helpful. We are finally able to respond to requests for flexibility from our customers and produce according to their dry ice needs.

Alf Collins
Managing Director | KSD

All the folks in the Cold Jet service department have always gone above and beyond in helping me identify the parts I need and getting them to me quickly when I need them!

Mark Hatcher
CO2 Blasting LLC

Cold Jet offers excellent customer service; therefore, we can guarantee a continuous work process.

Frank Fuchs
Founder and CEO | Cold Bull

I have enjoyed working with Cold Jet and their team in the service department. They have always been very responsive to our needs when we needed an RMA to return an item for repairs or if we needed technical advice. When we send an item for repairs, we always receive detailed reports on the items needed and pricing, labor and an estimated date when we can expect the item back. I am very pleased with the professional service that Cold Jet offers.

John J. Flood
Supply Chain Manager | Denison Industries

I needed a part – an adapter to be specific. They did not have one and had not ever sold one. I asked them to help me with a solution and the customer service rep went back to their maintenance shop and made one that day for me. Problem solvers are the best customer service agents.

Chris Rose
Sales Support Manager-Blasting | Continental Carbonic Products

I can’t overemphasize the prompt, professional response we have received from the Cold Jet service department over these many years. Whether it’s ordering spare parts or help with troubleshooting customers’ equipment, they have been there without exception. Truly a pleasure to work with!

Jim Friess
Friess Equipment

From the initial inquiry to the installation, we are very satisfied. The employees of Cold Jet were very friendly, reliable and supported us throughout implementation. We look forward to future collaboration with them and the potential for future pelletizer purchases.

Werner Fiedler
KS Aluminum-Technologie GmbH

Thank you for your quick responses to our quote request. We appreciate your time in providing quality products for our needs.

Shelley Ciuciura
Facility Purchasing Coordinator | Cargill

Cold Jet’s customer service team is great to work with. Their product knowledge, order processing and on time shipping are outstanding and they will go above and beyond to help you.

Rob Shadewald
Maintenance Manager - Dry Ice | Airgas
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Need Help?

From answering your technical support questions to helping you find the right accessories for your unique application, we’re here for you.

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