We offer on-site dry ice blasting training to our customers to help increase machine knowledge, learn safe operating techniques and discover how to maximize machine productivity. We also help with complex installations and ensure that operators are knowledgeable on how to properly run the Cold Jet system.
Ongoing support and guidance throughout the life of your machine.
We offer a range of training services that can be performed at your facility or at one of our global service centers. Our team will instruct employees on how to operate your machine more efficiently and discover how to take full advantage of all the technologies available to them.
Cold Jet has always provided a high level of product support and knowledge. Service support is excellent in ensuring that our machines are kept running when they are needed. The parts staff is friendly and helpful and have a good understanding of the product lines. We have always received the right parts delivered on time.
We are very satisfied from the first contact up to date. The employees at Cold Jet were very professional and helpful. We are finally able to respond to requests for flexibility from our customers and produce according to their dry ice needs.
All the folks in the Cold Jet service department have always gone above and beyond in helping me identify the parts I need and getting them to me quickly when I need them!
I have enjoyed working with Cold Jet and their team in the service department. They have always been very responsive to our needs when we needed an RMA to return an item for repairs or if we needed technical advice. When we send an item for repairs, we always receive detailed reports on the items needed and pricing, labor and an estimated date when we can expect the item back. I am very pleased with the professional service that Cold Jet offers.
I can’t overemphasize the prompt, professional response we have received from the Cold Jet service department over these many years. Whether it’s ordering spare parts or help with troubleshooting customers’ equipment, they have been there without exception. Truly a pleasure to work with!
From the initial inquiry to the installation, we are very satisfied. The employees of Cold Jet were very friendly, reliable and supported us throughout implementation. We look forward to future collaboration with them and the potential for future pelletizer purchases.
Thank you for your quick responses to our quote request. We appreciate your time in providing quality products for our needs.
Cold Jet’s customer service team is great to work with. Their product knowledge, order processing and on time shipping are outstanding and they will go above and beyond to help you.
Cold Jet is a very well designed and useful tool, but every tool needs service. Through the years, the service team at Cold Jet has not only helped us maintain our machines with minimal downtime, but they have always been very courteous and supportive to our needs. It is always reassuring to know that you have a solid service team when you need them.
Contact us today to learn more about our solutions and see how they can meet your unique needs.