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Technical Support

Get help when you need it.

Our worldwide 24-hour Technical Support is here when you need us.

If you require immediate technical assistance, please contact Cold Jet at any time.

Prompt and Complete Service

When you need technical support, you can expect:

• Prompt, courteous service from a qualified technician to solve your problem
• Assistance by telephone, fax, or electronic mail for information related to product use, configuration, and troubleshooting
• A comprehensive solution to your problem
• Cold Jet to continue working with you until you are completely satisfied and the performance level of your equipment meets equipment design performance expectations.

Cold Jet provides worldwide customer phone support 24-hours a day, 7-days a week to assist with any product maintenance or repair issue. Our service professionals can also:

• Recommend appropriate accessories to maximize dry ice blasting performance
• Fulfill orders for high-quality, Cold Jet authorized parts

Additional services

In addition to our free phone, fax and email support, our team of experts can also:

• Provide installation services
• Provide maintenance or repair at a Cold Jet Service Center or at your site

All of our additional services are available at competitive rates.

Contacting Technical Support

Click here to contact Technical Support in your region.

Note: Please be prepared to include the following information in your communications with us: contact name, phone number, equipment purchased (including blast machine and nozzles), date purchased, and what type of support you are requesting.

About Cold Jet

Cold Jet has led the development of dry ice blasting and dry ice production technology which sets the standard for quality, performance and reliability. With thousands of installed customers worldwide, Cold Jet's success has been the result of its superior technology, dedication to customer service and its establishment of a global infrastructure for product support. Cold Jet is committed to developing dry ice solutions for the betterment of industry and the environment through a relentless pursuit of technology.

With 20 years of experience and thousands of customers worldwide, Cold Jet has unparalleled experience in developing and recommending dry ice solutions to match the range of Industries unique cleaning application and production need. Because of our wide selection in product offering, we can recommend the best configuration for your application and budget without sacrificing quality.

Cold Jet offers the widest selection, most reliable and most dependable Dry Ice Blasting Systems, Dry Ice Production Equipment, Engineered Systems, and Nozzles on the market to match every size budget. Cold Jet's dry ice blasting systems use half the air, ice and manpower, resulting in a lower cost of ownership than any one else. We realize that not all needs and budgets are the same and a capital purchase is not always necessary, we can provide lease, rent-to-own, short-term rental and even used equipment as alternative options.

Industries and companies (from Fortune 100 to sole proprietors) worldwide are setting the precedence for excellence and quality in their operations with Cold Jet's cutting edge design and innovation. Cold Jet's dry ice blast cleaning solutions pay for themselves in just a few months, providing an impressive R.O.I on systems designed to last. Cold Jet dry ice blasting systems are twice as efficient as any other dry ice blasting system available, this allows customers to quickly realize what a wise investment they have made. See for yourself.

• Cold Jet, LLC - 455 Wards Corner Road - Loveland, Ohio 45140
• US/Corporate: +1 513-831-3211, +1 800-337-9423
• Cold Jet Canada: +1-800-337-9423 Ext. 501
• Cold Jet Europe bvba: +32 (0)13 53 95 47
• Cold Jet Latinoamérica: +52 (81) 1478-1267
• Cold Jet Asia-Pacific +852 6773-6774
• www.coldjet.com