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Technical Support

Get help when you need it.

Our worldwide 24-hour Technical Support is here when you need us.

If you require immediate technical assistance, please contact Cold Jet at any time.

Prompt and Complete Service

When you need technical support, you can expect:

  • Prompt, courteous service from a qualified technician to solve your problem
  • Assistance by telephone, fax, or electronic mail for information related to product use, configuration, and troubleshooting
  • A comprehensive solution to your problem
  • Cold Jet to continue working with you until you are completely satisfied and the performance level of your equipment meets equipment design performance expectations.

Cold Jet provides worldwide customer phone support 24-hours a day, 7-days a week to assist with any product maintenance or repair issue. Our service professionals can also:

  • Recommend appropriate accessories to maximize dry ice blasting performance
  • Fulfill orders for high-quality, Cold Jet authorized parts

Additional services

In addition to our free phone, fax and email support, our team of experts can also:

  • Provide installation services
  • Provide maintenance or repair at a Cold Jet Service Center or at your site

All of our additional services are available at competitive rates.

Contacting Technical Support

Click here to contact Technical Support in your region.

Note: Please be prepared to include the following information in your communications with us: contact name, phone number, equipment purchased (including blast machine and nozzles), date purchased, and what type of support you are requesting.